FAQ

Water just like you normally do:) Having Plant Candii Spheres on top is the same as having decorative stones or river rock on your soil.

When you want to know your soil moisture use a bamboo skewer stick, push it in and pull it out. It works so well, we include one with every set to make it easy.

Will the stones stain? No — Water beads off the stones.

Why was Plant Candii created? Plants were the only unfinished spot in our homes. I wanted modern beauty — we only had 2 options river rocks or moss. Moss is messy and river rocks are outdated. I wanted polished perfection.

Q: How long does shipping take? A: 7 days to every cozy corner of the USA and Canada — (Hawaii & Alaska, a little longer ♡).

Q: What’s the base layer? A: Crushed oyster shell — drains beautifully, gives a polished finish, and keeps muddy water far from your pretty stones. Together, they stop soil compaction by spreading water gently. The oyster shell base layer will provide some calcium for the soil/plant as well. Oyster shell much more stable/firm compared to sand, that’s why we chose oyster shell as the base layer.

Is Plant Candii safe for my plants? Absolutely — made from real stone, non-toxic, and so plant-friendly. 💛 This a link to see jacqelyngrows fiddle leaf fig, she has had Plant Candii in her plant for over a year and it is doing amazing. https://www.instagram.com/reel/DR24Nu_DFhk/?igsh=MWlpdmEwb2FzdGx5M

Q: Will cats stop digging? A: Yes! Customers say their cats and dogs ignore the planter once spheres or cubes are added.

Q: Gap between last spheres? A: Just nudge a few apart by ⅛” — poof, gap gone.

Q: Dirt is 2″ below the rim — what now? A: Add 1″ of soil, then the base layer (included). Leave room for stones to sit just right — try a few heights in one corner to see what you love. Base adds 3/4″ lift.

Q: What height should I install? A: Totally up to you and your pot — play with heights, see what feels perfect. At the rim, slightly above or slightly below looks best.

Q: Artificial plant, no dirt — what to fill with? A: The most common thing used in the plant/artificial plant industry is soil or peat moss. Soil is $3–4 bag from Home Depot, organic, easy to re-use later. When soil is dry it is actually lightweight. Other lightweight options are perlite, or peat moss. Both can be bought it huge bags at garden centres. You can also use packing peanuts from a moving supply store(u-haul) on top of the packing peanuts seal the top off spray foam(spray foam cans from home Depot) then place Plant Candii base layer. Packing peanuts will be a cleaner/lighter install.

Q: Will Plant Candii change soil pH? A: No.

Q: Will it stain? A: No, but you must use the base layer provided to keep them out of the dirty water, we want to make sure the product always looks perfect when people see it. If you prefer a white base layer you can order 1/4″/6mm crushed coral. Not for submerged use (sorry, bamboo!)

Q: Do the stones change color? A: No — always gorgeous.

Q: Returns or exchanges? A: Returns within 30 days (opened but unused, box undamaged). Email info@plantcandii.shop — you cover return shipping. No exchanges due to shipping costs.

Q: Damaged in transit? A: Send a photo + order info to info@plantcandii.shop within 48 hours of delivery. After that, we can’t replace/refund.

Q: Order returned to sender? A: We’ll email you when it’s back — reply within 7 days or we’ll cancel/refund (minus shipping). Once marked “returned,” we just wait for it to arrive.

Q: Can I cancel? A: Yes — full refund if not shipped. Email info@plantcandii.com. Once shipped, no cancel.

Q: Card not working? A: Double-check:

  • Card number
  • Expiry
  • CVV
  • Name
  • Billing address
  • Funds available

If you still are having issues, the best option is to reach out to your financial institution/bank directly.

Didn’t find what you’re looking for? Contact us info@plantcandii.shop